Experience
Payroll Process Improvement Analyst
Island Health | Victoria, BC
Island Health is a publicly funded regional health authority providing healthcare services to over 800,000 residents across Vancouver Island and coastal communities in British Columbia.
- Process Standardization & Risk Reduction: Centralized 15 years of legacy, unmapped workflows into a structured SharePoint library and authored the first end-to-end process map for the 120+ step bi-weekly pay cycle, mitigating operational risk and accelerating team onboarding.
- Financial Recapture & Audit Precision: Built an automated retention payout audit model that identified historical calculation discrepancies, directly recapturing tens of thousands of dollars in overpayments while establishing accurate automated payments for future cycles.
- Onboarding Acceleration: Designed and implemented the department’s first standardized payroll new-hire orientation process, accelerating time-to-productivity for incoming staff while eliminating ad-hoc errors.
Revenue Operations Manager
Unit4
Unit4 is a global enterprise software company specializing in cloud ERP, FP&A, and Human Capital Management solutions for service-centric organizations.
- ARR Growth & Efficiency Scaling: Partnered with executive leadership to support 200%+ YoY sales growth in North America while optimizing GTM spend and systematically lowering Customer Acquisition Costs (CAC) through rigorous pipeline analytics.
- CRM Enterprise Migration Lead: Served as Subject Matter Expert and Regional Lead for the enterprise migration from Salesforce (SFDC) to Microsoft Dynamics CRM, driving 100% user adoption across North American sales and revenue teams.
- M&A & Business Transformation: Operationalized multiple complex business initiatives, including company sales, regional acquisitions, leadership transitions, and legacy on-premise to cloud customer migrations, transitioning the organization into a true SaaS model.
Operations and Resource Manager
Unit4
Unit4 is a global enterprise software company specializing in cloud ERP, FP&A, and Human Capital Management solutions for service-centric organizations.
- Revenue & Margin Expansion: Designed bottom-up resource utilization, project forecasting, and P&L builds, driving 20% top-line revenue growth while expanding net operating margins.
- Utilization Optimization: Shifted resource scheduling from legacy spreadsheets to an enterprise ERP platform, enhancing project visibility and boosting billable resource utilization by 10%+.
- Partner & Contractor Governance: Overhauled vendor and contractor management frameworks, establishing performance reporting that improved external service delivery margins and reduced budget slippage.
Accounting Clerk
Unit4
Unit4 is a global enterprise software company specializing in cloud ERP, FP&A, and Human Capital Management solutions for service-centric organizations.
- Revenue Assurance: Uncovered nearly $1,000,000 in unbilled recurring revenue during a corporate merger by auditing hundreds of legacy contracts and addendums against historical billing records.
- Global Systems Deployment: Selected by global executives to design and pilot ERP reimplementations and new module rollouts, serving as the benchmark for worldwide deployment.
- Process Scaling & Leadership: Standardized Accounts Payable and Travel & Expense workflows; scaled operational processes and supervised expanding finance associates as volume grew.